This Privacy Policy outlines how your information is collected, used, and protected when you use our services. We only collect personal information after you submit it to us through our forms, ensuring we can reach out to you regarding your inquiry in a respectful and purposeful manner.
We use cookies and similar technologies for security and basic site functionality, including sanitization and security checks. These cookies help us validate and safeguard user inputs, detect potential spam or malicious activity, and maintain a secure environment for all visitors.
We may also use analytics cookies to understand how visitors use our website. You can control cookies through your browser settings (for example, blocking or deleting cookies). If you disable cookies, some site features and security protections may not function as intended.
We collect information from you only when you register on our site, place an order, subscribe to our newsletter, or fill out a form. This direct approach to information collection ensures that your data is not gathered without your consent.
Analytics (Google Analytics and Microsoft Clarity): We use Google Analytics and Microsoft Clarity (which may provide features such as heat maps and session insights) to better understand how users interact with our website. This may include measuring aggregated usage patterns such as page visits, clicks, scrolling, and form interactions. These insights help us refine and improve our website’s usability.
Analytics tools may set cookies or use similar technologies to collect information about your device and browsing activity (for example, approximate location, browser type, pages viewed, and interactions). We do not use analytics tools to sell your personal information.
The information we collect is used solely to personalize your experience, improve our website, enhance customer service, and to process transactions, including reaching out to you about your inquiries.
Any data we collect through analytics tools (including heat maps and similar usage insights) is used only for internal research to optimize website design, content, and functionality. We do not sell your personal data, and we do not share your personal data with unaffiliated third parties for marketing purposes.
You can limit or opt out of certain analytics and cookies in several ways:
Browser controls: Most browsers let you block, delete, or restrict cookies and similar technologies. You can also configure your browser to clear cookies when you close it.
Google Analytics opt-out: Google provides a browser add-on to opt out of Google Analytics where available: https://tools.google.com/dlpage/gaoptout .
Microsoft Clarity: You can reduce Clarity-related collection by blocking analytics cookies through your browser settings and/or using privacy tools that limit tracking scripts. For more information about Microsoft’s privacy practices, see: https://privacy.microsoft.com/privacystatement .
We implement a variety of security measures to maintain the safety of your personal information. These measures are designed to protect your data from unauthorized access, alteration, and misuse.
Validation and Sanitization of Input Data: All data you submit through our forms is thoroughly validated and sanitized to prevent spam, bots, or harmful code injections. By combining these practices with cookies for sanitization, we help ensure that we only store safe, accurate, and relevant information.
Data Retention (30-Day Limit): We take your personal data very seriously and follow strict data retention guidelines. We hold any personal information you submit for no more than 30 days unless legally required to keep it longer, or to fulfill the original purpose for which you provided it. After this period, the data is securely deleted or anonymized.
If you are in Canada, privacy laws such as the federal Personal Information Protection and Electronic Documents Act (PIPEDA) (and applicable provincial privacy laws) may apply to how we handle personal information.
Subject to applicable law, you may have the right to: request access to your personal information, request corrections if it is inaccurate or incomplete, and challenge our compliance with privacy obligations by making a complaint.
To submit a request or complaint, contact us using the details in the “Contact Us (Privacy)” section below. We may need to verify your identity before responding.
If you have questions, want to access or correct your information, or wish to make a privacy complaint, you can contact us at:
Email: [email protected]
Support: 1-800-518-5689 (Mon—Fri: 6 a.m. to 6 p.m. PT)
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC):
Office of the Privacy Commissioner of Canada
Website:
https://www.priv.gc.ca/
Toll-free: 1-800-282-1376
Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take reasonable steps to delete it.
We are committed to complying with the GDPR and ensuring the protection and security of personal information belonging to EU citizens. This includes your rights to access, correct, delete, and restrict the processing of your data. We will also take steps to ensure that the personal information we collect is accurate, complete, and up to date.
For EU residents, in the event of any concerns or complaints about your privacy rights, you have the right to contact the data protection authority in your country of residence.
For EU residents, if you have a complaint about our use of your information, you also have the right to submit a complaint to the European Commission's Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/ . The ODR platform is a web-based system designed to help consumers who have purchased goods or services online, and subsequently have a dispute related to that online purchase.
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Users of our products, services, and website are advised to do their own due diligence. Our information should be independently verified by your own qualified professionals. You agree that LF Builders Inc. is not responsible for the success or failure of your decisions relating to any information presented by our company or our company products or services.
For further information, please contact us.